Is the repair really Free or No-Cost?
Repairing a windshield is a good value. If you have comprehensive coverage,
and choose to have your windshield repaired rather than replaced, most
insurance companies will waive your deductible, leaving no costs for
you.
Will my insurance company waive my deductible? Will my rates increase?
Windshield repair is normally covered by your comprehensive insurance policy.
Major insurance companies now encourage repair. Cost, safety, convenience
and your satisfaction are among the reasons insurers suggest repair. While
only your insurer can answer this question for you, we have found that
most insurers typically do not adjust an individual policy holder's rates
solely because of a comprehensive glass repair claim. Windshields of today
are so costly that insurers now pressure claim agents to push windshield
repair and not replacement. Insurers like saving money.
Why fix a chip if it hasn’t ran or cracked yet?
The longer you delay, the possibility of the damage area spreading rises
significantly. Damage can spread from extreme temperature changes (hot/cold)
or stress on your windshield. The National Glass Association says when
repairs that are performed soon after the damage occurs, almost always
look better than repaired older damage. Rain, dust and road grime will
contaminate the damage over time thus inhibiting the best cosmetic results
and may cause further spreading of damaged areas. Over time, these un-repaired
rock chips can still "crack-out" and result in the need for a
windshield replacement. It is wise to repair them before this happens.
Should small surface chips and pits be repaired?
National Glass Association states: Even a pin head size surface imperfection
on a windshield has the potential to get worse. In particular, if the windshield
damage has a shadow, or black or silver discoloration around the impact
point, it could "crack out" if not repaired. Pits and surface
chips are the beginning of potential further damage. Visible damage should
be repaired.
Should I contact my agent or insurance company?
We're experts at verifying coverage, filing the claim and handling all
the paperwork. We work closely with Safelite Solutions and LYNX networks,
who administer auto glass programs for more than 100 insurance companies.
We'll contact
your insurance company and submit the claim on your behalf. Hassle free.
Or if you prefer, you can also pay the technician directly and file the
claim personally.
Why did a glass installer say it couldn’t or shouldn’t be repaired?
Many glass companies offering replacement will sometimes install a new
windshield when it isn't necessary for obvious reasons of greater profit.
Un-repaired damage often leads to replacement. Glass installers normally
suggest replacement not repair.
This sounds to good to be true. Is it?
In some areas of the country, chip repair at car care facilities is almost
a given, in others it is not as wide spread. "If a chip is repairable,
it's a win-win situation," said Allstate spokeswoman Shelley Beeler,
agreeing about it being a convenience for the customer, and one that might
prevent further damage. “It costs less for Allstate to fix the chips
versus paying to replace the entire windshield”, she said. Allstate
believes the car care facilities where this service is offered through
a glass company can help consumers.
Are your technicians trained?
You can be assured that you're getting the best repair possible. Our specialists
complete extensive classroom and hands-on training and use only the highest
quality materials. Our repairs meet or exceed military repair guidelines
used on planes, helicopters and vehicles. Some of our technicians have
over 15 years in the business.
Is windshield repair new?
No. Since 1972 windshield repair has saved companies and consumers billions
of dollars over replacement. The Federal Highway Safety Act of 1968 required
all vehicles sold in the U.S. be equipped with shatter resistant or laminated
safety glass windshields. Researchers immediately recognized the economic
and environmental benefits of creating a method to repair shatter resistant
windshields. Repair would give consumers a cost-saving alternative to windshield
replacement while contributing to the nation's environmental priority of
reducing the burden on America's overflowing landfills. The research of
the early 1970s led to the birth of the U.S. windshield repair industry.
For nearly 40 years, that industry has provided consumers with an economical,
effective and safe alternative to windshield replacement. Today, over 4
million damaged windshields are repaired annually. Private and public fleets
along with most automotive casualty insurance companies were among the
earliest advocates of windshield repair and they remain loyal customers
today.
Should I contact the car wash or car care facility if I have a question
or a concern?
The Masters Touch is solely responsible for all windshield repairs done
at each car wash listed on our locations page. Masters Touch assumes all
liabilities involved with the repair of the windshield.
We would greatly enjoy you, being a part of our high return customer base.